Product Problems

"My Product Has A Problem! What Can I Do?"

California Electronics undertakes the strictest Quality Control.

But sometimes things can go wrong... that's why we back all our products with a 12-month guarantee.

If, unfortunately, the product you bought from california-electronics.com seems to have a problem, please find below the details of how we can help you.

What to do...

1. Always contact us first. Provide your order number and the product code. We can help clarify what the problem is.
2. Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory. In the case of more complicated products such as Car DVD Players or Security Camera Systems we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.
3. You're covered by our 12 month guarantee.
   So if the product doesn't work, we'll help you send it back to us in to get it fixed.